Refund Policy

The following "Refund Policy" applies to wholesale and retail purchases from Petal Design.

Please choose carefully - any claims to be made within seven(7) days from purchase date.

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:

• Have a fault that you could not have known about at the time of purchase;
• Are not the same as the description provided by the salesperson or advertisement;
• Do not match the sample you were shown at the time of purchase; and/or
• Do not do the job as you were led to believe.

You are not entitled to a refund if you:

• simply change your mind or no longer want the goods;
• realise you can't afford the goods;
• found the same item at a cheaper price elsewhere;
• chose the wrong size or colour;
• knew about the particular fault prior to purchase; and/or
• were responsible for causing the fault.

As stated on the Queensland, Australia "Office of Fair Trading" website www.fairtrading.qld.gov.au